Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the standard shipping time for custom PC builds?
Custom PC builds typically require 3-5 business days for assembly and rigorous stress testing, followed by 2-4 business days for transit depending on your location.
Do all components come with a warranty?
Yes, all individual components carry their respective manufacturer warranties. Additionally, PC Express provides a 1-year labor warranty on all pre-built and custom systems.
What is your return policy for electronics?
We offer a 30-day return policy for unopened items. For opened electronics, a 15% restocking fee may apply, and the item must be in its original packaging with all accessories included.
Can I upgrade my PC Express system in the future without voiding the warranty?
Absolutely. We encourage enthusiasts to upgrade their systems. Opening the case does not void your labor warranty, though any damage caused by third-party components is not covered.
Do you offer technical support for setup?
Yes, our technical team is available via live chat and email Monday through Friday to assist with initial setup, driver installations, and troubleshooting.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for high-performance hardware purchases.